Process & Procedures Documentation

In most businesses and organisations, the staff typically consists of a number of people with varying personalities, approaches, and ideas. Each individual may have a separate and distinct (though not always correct) method of accomplishing any given task. When processes, procedures, or methods are thoroughly and accurately documented, each step necessary to complete a task is detailed and documented for the user, so that the task can be completed in the same manner each time. By removing individual variables from the process of completing a task, a business owner can ensure that the task is completed the same way each time, usually leading to reliable and predictable results.

Another advantage of process documentation is an increased level of Staff and Service continuity. This benefit is useful in any business environment, but especially in operations where only a single individual or small group of employees know how to accomplish a given task. By documenting procedures for the task, a business owner can ensure that the task can still be reliably and accurately completed even if the individuals most familiar with the process become unavailable or leave the company. Documentation of procedures is a critical consideration for many businesses, and documented processes often appear in company contingency or "disaster recovery" plans.

In addition to serving a useful purpose in quality control and contingency planning, documentation of procedures is a recognised sign of a quality organisation. By incorporating procedure documentation into the process improvement routine, businesses can ensure that their procedures are complete, efficient, and logical. If an inefficiency exists in a given process, it can be more easily identified by managers or employees who review the procedure documentation. In the unfortunate event of an accident or product malfunction, a documented process will aid in the rectification and, potentially protect the Organisation from legal ramifications

I have experience in documenting both simple and extremely complex procedures ... in plain, and easy to follow, language